Frequently Asked Questions

Everything you need to know about your Baan Velgen shopping experience.

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the progress of your delivery in real-time.

Are your materials sustainably sourced?

At Baan Velgen, we are committed to ethical fashion. Over 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade manufacturers.