Returns & Exchanges

At Baan Velgen, we want you to be completely satisfied with your fashion purchase. If your items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with all tags attached.

Return Process

  • 1.
    Initiate Your Return

    Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

  • 2.
    Prepare the Package

    Securely pack your items in their original packaging, ensuring all designer labels and security tags remain intact to qualify for a refund.

  • 3.
    Ship the Items

    Affix the prepaid shipping label provided via our portal to your parcel and drop it off at any authorized courier location.

  • 4.
    Receive Your Refund

    Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.